Cancellation of accommodation, course, training, etc. similar services/service packages must always be made in writing by email to tilaukset@hubfeenix.fi. The cancellation is considered to be notified on the day when Osuuskunta Hub Feenix receives information about the cancellation. The purchased/booked accommodation, course and/or training service can generally be cancelled free of charge no later than 2 weeks before the start of the accommodation/course/training, unless otherwise stated for the product. If you cancel your reservation 14-3 days before the start of the event, we will refund you the remaining reservation fee minus the 30 euro office costs. The amount paid for reservations canceled less than 3 days before the start of the event will only be refunded in cases of illness against a medical certificate. In this case, office costs (30 euro) will also be withheld from any refund. 

If you have any questions about your order, products or return policy, please contact 
OUR CUSTOMER SERVICE:
info@hubfeenix.fi or 050-5337 881